Factory Store
What credit cards do you accept

We accept Visa, MasterCard, Discover and American Express. We also accept payments through Paypal.

What should I do if I do not receive an order confirmation?

An order confirmation is emailed with every order. If you do not see the confirmation in your inbox the same day you have placed your order, first check your junk mail folder in case it was inadvertently filed there. If you still do not see it, Contact Us to resend it you. Also, if you have set up an account, you can log in to review your orders there.

When will I receive my order?

Our standard order processing time is 2 business days for regular ground orders and 1 business day for expedited orders (Next Day and 2 Day delivery).

Delivery lead time will vary based on your location. We ship all orders from our Factory in Vancouver Washington. Generally for regular ground shipments, west of the Rocky Mountains will deliver within 1-3 business days from the date your order ships and east of the Rocky Mountains will deliver 4-6 business days from the date your order ships.

What shipping methods do you use?

Most orders ship via UPS, but we do use other carriers such as FedEx, USPS and OnTrac

What is the delivery lead time?

Standard Ground delivery lead time will vary based on your location. We ship all orders from our Factory in Vancouver Washington. Generally, west of the Rocky Mountains will be 1-3 business days for delivery and east of the Rocky Mountains will 4-6 business days.

What is the return policy for new heaters or thermostats?

If you are not fully satisfied with your purchase, contact our Customer Service Department within 10 days of receiving your product to arrange a return. Full refund will be issued for any damaged or defective products. For all other returns you will receive a refund less the original shipping charge. Click here for all the details of our return policy.

What is the return policy for heater parts?

Unless damaged or defective, all parts sales are final.

How do I make a return?

Contact us within 10 days from the date your item(s) were delivered to request a Return Material Authorization (RMA) number and we will issue a refund. Click here for all the details of our return policy.

How quickly will I receive a refund back to my card?

Refunds are processed within one business day of receiving the returned product.

When will you have more factory reconditioned models in stock?

Inventory for our Factory Reconditioned heaters will vary and not all models are available as reconditioned. If you do not see the model you need, we do not currently have inventory, and we will not always know when we will have them available. Feel free to Contact Usand we will work with you on the best option for your situation.

Installation
Should a professional install my heater?

That really depends on your comfort level and experience with electrical work. To help you decide whether you can tackle a project like this, read through the owner’s guide for your product. Simply visit the product page on our website and download the guide. If you need to install a new circuit or need additional wiring information, our recommendation is to consult a qualified electrician. If you want to install a heater yourself, make sure you’re complying with the National Electric Code (NEC), the Occupational Safety and Health Act (OSHA), and all state and local codes

Should I use screws or nails to mount the baseboard heater?

Use screws to secure the baseboard heater to the studs in your wall by using the pre-punched “stars” at 1 inch intervals on the back of the heater. See the Owner’s Guide for detailed information on installing your baseboard heater or watch this video.

Can I use an “on/off” switch to control my baseboard heater?

No—the best way to control your baseboard heater is with a thermostat

How do I determine my supply voltage?

You must use a voltmeter. Please note: Testing with a voltmeter requires the circuit panel or fuse box to remain on. If you’re unfamiliar or uncomfortable with electrical wiring, please contact a qualified technician or licensed electrician.

Is it safe to let my drapes cover my heaters (fan or baseboard) or put furniture in front of my heater?

No, that’s not safe. In fact, please keep furniture, paper, bedding, as well as drapes and curtains away from the heater. Keep safe clearances around your heater so nothing is blocking the flow of air. A good guideline to follow— for baseboards, allow 12 inches of clearance in front of the heater and six inches on the side and above; for fan heaters, allow three feet of clearance in front of the heater and six inches to the sides and above. Your product Owner’s Guide contains safety requirements and recommendations.

Should I install 120 volt or 240 volt heaters?

If you have pre-existing wiring, check the voltage of your electrical circuit and install a heater with the same voltage. Both 120 and 240 volt heaters operate with the same output and use the same amount of electricity for any amount of time. 240 volt heaters require double pole breakers, and 120 volt heaters require single pole breakers.

See chart below (per NEC code):

Volts AC

Size of Breaker
or Fuse

Wire Size

Maximum Watts
on Circuit

120

20 Amp Single Pole

12/2 with Ground

1920

240

20 Amp Double Pole

12/2 with Ground

3840

240

30 Amp Double Pole

10/2 with Ground

5760

Can I install my heater under a window or by a door?

We recommend that you install your heater on an inside wall, however, you can install it under a window or by a door, just be sure the door does not swing in front of the heater path.

If you do install an electric heater on an outside wall, make sure:

  • The heater is not blocked by drapes
  • There is no electrical receptacle above or below the heater
  • Airflow is not blocked by anything, such as an open door
Heater Selection
How much heat do I need for my room?

Use this handy chart to estimate the wattage of the heater(s) you will need to comfortably warm your area.

Wattage Chart
How do I choose the right heater or thermostat?

Heaters: Use our Product Selection Guide to help find a heater right for you.

Thermostats: our Product Selection Guide will also help you find a thermostat that works best for your needs, or you can check out our Choosing a Thermostat section.

How do I choose the correct wattage to heat a room?

For help selecting the right wattage for a room, please see our Heat Selection Guide.

Should I use a wall heater or a baseboard heater?
TIME TO HEAT Wall heaters use fans to push heat into the room very quickly
Baseboard heaters generally require 30 to 60 minutes to heat a room
WALL SPACE REQUIRED Wall heaters use less wall space
Baseboard heaters tend to use more wall space
NOISE Wall heaters are generally quieter than a regular refrigerator
Baseboard heaters are virtually noise-free; good choice for bedrooms
TEMPERATURES Wall heaters operate at higher temperatures than baseboard heaters
Baseboard heaters operate at lower temperatures, which means their surfaces are cooler to the touch than the surface of wall heaters.
Lifespan Wall heaters will typically last 8 to 12 years
Baseboard heaters often have a life more than 20 years
I’m replacing a baseboard heater. How do I choose the size of a wall heater to replace it?

First, find the wattage and voltage of the baseboard heater you’re replacing. You can find this information on the identification label of the heater. If the label is missing, you can determine watt by measuring the length of the baseboard (most baseboards are approximately 200 – 250 watts per foot), then use the information on the electrical panel board to determine the voltage of the heater.

Maintenance
What causes grill discoloration?

Grill discoloration can be caused by dirt or lint build-up in the heating element. Extra heat will occur in the area where the build-up is concentrated, resulting in grill discoloration. To avoid discoloration, clean the grill often and be sure your heater is clean.

What causes sooting?

The appearance of soot, or black discoloration on the walls around electric wall heaters, is not caused by the heater itself. Sooting is caused by other things in the environment such as burning candles, cooking, cleaning supplies, manufactured fireplace logs, pets, and even plants. Airborne particles from these items get into the heater and partially burn to a carbon material, which adheres to walls, under pictures, and on carpets or drapes.

How often should I clean my heater?

Try to clean out your wall heater at least every six months. It’s easy to do! View our short video for instructions on cleaning your Cadet electric heater.

Reconditioned Heaters
Should I register my factory reconditioned heater?

Yes. Your product registration will allow you to use it a proof of purchase for an insurance loss (flood, fire, theft), maintain your purchase date on file to facilitate any warranty claim, and allow us to contact you with any product notifications. To register your Cadet product Click Here

What is the warranty period on a factory reconditioned product?
What’s the return policy for factory reconditioned heaters?

If you are not fully satisfied with your purchase, contact our Customer Service Department within 10 days of receiving your product to arrange a return. For reconditioned product returns, do not return your heater for minor aesthetic or visual imperfections, these are generally considered acceptable for reconditioned heaters. Click here for all the details of our return policy.

What's different about a "factory reconditioned" heater?

Factory Reconditioned heaters are available on our online Factory Store. They are in good-as-new-condition and are typically new products that have been returned by other customers. Some products may have minor aesthetic or visual imperfections, but they have undergone a thorough quality and safety check and include all parts and materials per the original item specifications. Also, all reconditioned heaters come with a 90 day warranty.

When will you have more factory reconditioned models in stock?

Inventory for our Factory Reconditioned heaters will vary and not all models are available as reconditioned. If you do not see the model you need, we do not currently have inventory, and we will not always know when we will have them available. Feel free to Contact Us and we will work with you on the best option for your situation.

Thermostat
Can I control all the heaters in my house with one thermostat?

No, but that’s okay. Cadet heaters allow you to quickly warm up the rooms you’re in, instead of the ones you’re not. You can use individual thermostats to easily control the areas you need to heat.

Where should I install my wall-mount thermostat?

Always mount a thermostat on an inside wall away from drafts, direct sunlight, or any appliances that could affect its temperature reading. Make sure the airflow around the thermostat isn’t blocked by shelves, pictures or other wall décor.

Mount wall thermostats used with a baseboard heater on an adjacent wall, if possible. Using another stud bay—one that’s not directly above the fan heater—mount the thermostat about five feet above the floor. If you have two or more heaters in a large room, place the thermostat in a central location.

My wall thermostat is hot to the touch. What should I do?

We recommend replacing the thermostat. If it feels hot, it may not be working efficiently, which actually decreases its accuracy. Or, it could indicate an overloaded capacity. However, keep in mind that a normal operating thermostat will feel slightly warmer than the room temperature by about three to five degrees.

Can I use a wall-mount thermostat to control my heater if it already has a built-in thermostat?

Sure. To bypass the built-in thermostat, turn the heater’s thermostat to the highest setting, then use the wall thermostat to regulate the room temperature. Be sure to leave the fan/auto switch in the auto position. A wall thermostat is not necessary and should not be used for the CB, Energy Plus or RCP Series heaters.

Why does my wall heater cycle on and off so often?

If your wall heater is cycling on and off every 15 seconds, and you are controlling your heater with a digital thermostat, then likely you need to update one of the thermostat settings.

If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”.

If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position.

Review the owner’s guide for your specific thermostat for additional details.

If your thermostat is set up correctly or you do not have a digital control and your heater is cycling on and off less than every 5 minutes, you might have too much wattage for the size of the room. Contact our Technical Support team at 855-223-3788 for additional troubleshooting help.

Can my electronic wall thermostats display the temperature in both Celsius and Fahrenheit?

Yes. All our electronic wall thermostats can be set to display the temperature in either Celsius or Fahrenheit. This setting instructions will vary depending on the thermostat model, so check the owner’s guide for specifics on how to update the display settings. Note: Some of our thermostats default to Celsius, double check the display settings on your thermostat if the temperature does not seem to be displaying correctly.

Troubleshooting
Why does my heater run then stop?

If the heater does not turn on, it may have reached abnormal temperatures. If the manual reset trips (which turns the heater off), the heater probably needs to be cleaned or it’s blocked. Be sure heater is wired to the correct voltage (120 volt supply to 120 volt heater). If the heater will not reset and the circuit is good, the heater will need to be repaired or replaced.

Why is my heater blowing cold air?

An electric heater that blows cold air could be caused by one or more of the following reasons:

  • The manual reset has tripped.
  • The fan switch is “on” and the thermostat setting is below the actual temperature
  • The fan is dispersing this air after shutdown
  • There may be a loose wire coming from the elements
  • The heater element may be defective

Refer to the troubleshooting chart in your Owner’s Guide for more information.

The motor of my wall heater is running slowly. What should I do?

Make sure the voltage supply matches the heater rating and that the heater is clean. If it continues to run slowly, the motor and/or heater may need to be serviced or replaced.

Why does my wall heater cycle on and off so often?

If your wall heater is cycling on and off every 15 seconds, and you are controlling your heater with a digital thermostat, then likely you need to update one of the thermostat settings.

If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”.

If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position.

Review the owner’s guide for your specific thermostat for additional details.

If your thermostat is set up correctly or you do not have a digital control and your heater is cycling on and off less than every 5 minutes, you might have too much wattage for the size of the room. Contact our Technical Support team at 855-223-3788 for additional troubleshooting help.

Miscellaneous
Do I need a line voltage or low voltage thermostat?

A line voltage thermostat is typically used with single-room heaters, such as electric wall heaters or electric baseboard heaters.

Low voltage thermostats are typically used to control central heating and cooling systems.

Please note! Only use a low voltage thermostat with a Cadet heater if:

  • The amperage load exceeds the rating of the line voltage thermostat, AND
  • It’s combined with a relay
Will the fluid in my SoftHeat heater freeze?

SoftHeat heaters use a non-toxic, non-hazardous circulating mineral oil that does not freeze.

Is the fluid inside a SoftHeat heater dangerous if it spills?

The liquid inside the SoftHeat heaters is a non-toxic, non-hazardous circulating heat transfer fluid. If the heater does leak—which is very unlikely—clean the spill with a mild soap and water mixture.

The fluid is non-toxic if it’s ingested in small amounts, but make sure that your friends, family, and pets stay away from the spill until it’s cleaned up.

What does dual rated mean?

A dual rated heater can be wired to either of the two voltage ratings listed on the product identification label. However, the wattage output will decrease with the lower voltage. For example: A 240/208 dual rated heater can be wired to either a 240-volt or a 208-volt supply. A 1500-watt fan heater will draw 1500 watts wired to 240 volt and 1125 watts (75% of 240 volt rating) wired to 208 volt.

Are 120- and 240-volt heaters compatible with both 120- and 240-volt circuits?

120-volt heater
Do not wire a 120-volt heater to a 240-volt circuit. The heater will try to deliver four times its rated wattage, causing it to overheat. This will permanently damage the heating element and also void the product warranty.

240-volt heater
We do not recommend wiring a 240-volt heater to a 120-volt circuit. The heater will be underpowered and will only receive 25% of the wattage it was designed to deliver.

How do I figure out the number of amps a heater will draw?

Use this handy equation: Amps = watts divided by volts. For example: 2000 watts / 240 volts = 8.33 amps.

Can I paint my heater surface?

Please don’t. Cadet uses a powder coat paint system that is electrostatically applied and baked on the surface. All Cadet heaters and accessories are listed by UL as manufactured, and shouldn’t be altered in any manner

Why does my heater smell when I first run it?

On initial start up, your heater may smell. This is not dangerous, and is due to the manufacturing process. It typically goes away after the heater runs for several hours.