Frequently asked questions



What credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express. We also accept payments through Paypal.

Can I install my heater under a window or by a door?

We recommend that you install your heater on an inside wall, however, you can install it under a window or by a door, just be sure the door does not swing in front of the heater path.

If you do install an electric heater on an outside wall, make sure:

  • The heater is not blocked by drapes
  • There is no electrical receptacle above or below the heater
  • Airflow is not blocked by anything, such as an open door
Should a professional install my heater?

That really depends on your comfort level and experience with electrical work. To help you decide whether you can tackle a project like this, read through the owner’s guide for your product. Simply visit the product page on our website and download the guide. If you need to install a new circuit or need additional wiring information, our recommendation is to consult a qualified electrician.

If you want to install a heater yourself, make sure you’re complying with the National Electric Code (NEC), the Occupational Safety and Health Act (OSHA), and all state and local codes

Should I use screws or nails to mount the baseboard heater?

Use screws to secure the baseboard heater to the studs in your wall by using the pre-punched “stars” at 1 inch intervals on the back of the heater. See the Owner’s Guide for detailed information on installing your baseboard heater or watch this video.

Can I use an “on/off” switch to control my baseboard heater?

No—the best way to control your baseboard heater is with a thermostat

How do I determine my supply voltage?

You must use a voltmeter. Please note: Testing with a voltmeter requires the circuit panel or fuse box to remain on. If you’re unfamiliar or uncomfortable with electrical wiring, please contact a qualified technician or licensed electrician.

Is it safe to let my drapes cover my heaters (fan or baseboard) or put furniture in front of my heater?

No, that’s not safe. In fact, please keep furniture, paper, bedding, as well as drapes and curtains away from the heater. Keep safe clearances around your heater so nothing is blocking the flow of air. A good guideline to follow— for baseboards, allow 12 inches of clearance in front of the heater and six inches on the side and above; for fan heaters, allow three feet of clearance in front of the heater and six inches to the sides and above. Your product Owner’s Guide contains safety requirements and recommendations.

Should I install 120 volt or 240 volt heaters?

If you have pre-existing wiring, check the voltage of your electrical circuit and install a heater with the same voltage. Both 120 and 240 volt heaters operate with the same output and use the same amount of electricity for any amount of time. 240 volt heaters require double pole breakers, and 120 volt heaters require single pole breakers.

See chart below (per NEC code):

Volts AC

Size of Breaker
or Fuse

Wire Size

Maximum Watts
on Circuit

120

20 Amp Single Pole

12/2 with Ground

1920

240

20 Amp Double Pole

12/2 with Ground

3840

240

30 Amp Double Pole

10/2 with Ground

5760

What should I do if I do not receive an order confirmation?

An order confirmation is emailed with every order. If you do not see the confirmation in your inbox the same day you have placed your order, first check your junk mail folder in case it was inadvertently filed there. If you still do not see it, Contact Us to resend it you. Also, if you have set up an account, you can log in to review your orders there.

When will I receive my order?

Our standard order processing time is 2 business days for regular ground orders and 1 business day for expedited orders (Next Day and 2 Day delivery).

Delivery lead time will vary based on your location. We ship all orders from our Factory in Vancouver Washington. Generally for regular ground shipments, west of the Rocky Mountains will deliver within 1-3 business days from the date your order ships and east of the Rocky Mountains will deliver 4-6 business days from the date your order ships.